Privacy Policy

This privacy policy explains how Merewick Systems handles personal information collected through this website and through direct enquiries. It is intended to provide clear information about what we collect, why we use it and the choices available to you.

1. Who we are

Merewick Systems develops practical business software, including CourseSteward. For privacy questions relating to this website or CourseSteward enquiries, contact support@coursesteward.com.

2. Information we may collect

Depending on how you interact with us, we may collect your name, business name, email address, telephone number, information included in an enquiry, account or registration details you choose to provide, and basic technical information generated when you visit the website.

3. How we use information

We may use personal information to respond to enquiries, provide information about CourseSteward, support account setup, provide customer support, administer Founder Membership enquiries, maintain security, improve our website and services, and meet legal or regulatory obligations.

4. Our lawful basis

Where UK data protection law applies, we rely on an appropriate lawful basis for each use of personal information. This may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests where your rights do not override those interests, or consent where consent is required.

5. Website analytics and cookies

We use Google Analytics 4 as an optional analytics service to understand how visitors use merewick.co.uk, such as which pages are viewed and how visitors move through the site. Google Analytics is not loaded unless you choose Accept analytics in our consent banner. If you decline, analytics tracking is not started. Your preference is stored locally in your browser so we can remember your choice. Analytics information is used to improve the website and understand overall website performance; it is not used by us to sell personal information.

6. Sharing information

We do not sell personal information. We may use trusted service providers, including website hosting and analytics providers, to operate, secure, measure or support our website and services. Information may also be disclosed where required by law or where necessary to protect our legal rights or the security of our systems.

7. International processing

Some service providers may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards where required by data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business and support records, meeting legal obligations and resolving disputes.

9. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security.

10. Your rights

Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, or request transfer of information. You may also withdraw consent where processing relies on consent.

11. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. You may also have the right to complain to the UK Information Commissioner's Office.

12. CourseSteward customer data

Where a business uses CourseSteward to manage its own customer, delegate, instructor or training information, additional contractual and data-protection terms may apply to the CourseSteward service. This website privacy policy does not replace those service-specific terms.

13. Changes to this policy

We may update this policy as the website, CourseSteward or our legal obligations develop. The latest version will be published on this page with an updated date.